CONTACT US


COSTUMER SUPPORT:

Timetable: Business days - 9H - 18H (GMT)

Email: info@papua.pt

Tel.: 213420923

LOJA - PAPUA MARKET:

Timetable: Open Everydays
11H - 20H (GMT) - Winter Time
12H - 21H (GMT) - Summer Time

Address: Rua da Escola Politécnica, 45-47
Príncipe Real
Lisboa - PORTUGAL

Email: market@papua.pt

Tel.: 213420923



OFFICES AND PRODUCTION CENTER:

Address: Rua Pinhal do Cotelo, 5
2410-480
Leiria - PORTUGAL

Tel.: 213420923


MY ORDER


Check the status of your order by entering the tracking number provided by the carrier:






SHOP GUIDE


  • Go to the STORE section in the top menu of the page.
  • Choose the section (NEW, WOMEN, ACCESSORIES, GIFT CARDS, SALES).
  • View the products. Click on the article to enlarge the image. Analyze images - front, back, side and detail of product, composition, available sizes and price.
  • Select one or more items and ADD TO CART. Then you can choose to continue to buy or process your order.
  • If you wish to process your order you have the option to do so by registering or completing the purchase as a guest.
  • Choose a delivery method.
  • Choose a payment method.
  • Click the PLACE ORDER button.
  • You will receive an email confirming your request.



  • SIZE GUIDE

    EQUIVALENCE TABLE

    EURUSUKBUST
    XS - 340 - 2XS - 6A - 79
    S - 364 - 6S - 8B - 83
    M - 386 - 8M - 10B/C - 88
    L - 4010L - 12C - 91


    EXCHANGES AND RETURNS


    TIME TO EXCHANGES / RETURNS


    When ordering at www.papua.pt you enjoy 15 (fifteen) consecutive days, counting from the reception of the order, to proceed with the exchange or return of the ordered articles.

  • Items returned to our warehouse for the purpose of exchange or return may not have been used and must be returned in their original packaging with their article labels and hygienic sticker. PAPUA reserves the right to deny exchange or return if the article does not meet the requirements of this policy.

  • The exchange of the article(s) can be made by another size, or another model in stock at the date of the communication of the intention to exchange; the exchange must be made by article of equal or greater amount.




  • HOW TO APPLY FOR EXCHANGE / RETURN


  • PURCHASE AS GUEST (NOT REGISTERED IN THE CUSTOMER AREA):







  • REGISTERED USERS:

    1.º STEP : FILL IN THE ONLINE EXCHANGE / RETURN FORM:

    1 - Go to the MY ACCOUNT field in the upper right corner of the MENU, making the corresponding LOGIN.
    2 - Go to the MY RETURNS field, located in the left menu.
    3 - Click REQUEST NEW RETURN.
    4 - Select the order you want to exchange / return. Then select the item(s) you want to exchange / return.
    5 - Fill in the requested fields - REASON for the exchange; CONDITION of the article, and RESOLUTION. Optionally you can make additional comments and submit photos of the article. Then click SUBMIT.

    2.º STEP : SEND PACKAGE TO OUR WAREHOUSE :


    Please send us your ordered articles, with the original invoice from the outside of the package, to the following address:


    PAPUA MARKET

    RUA DA ESCOLA POLITÉCNICA, 45

    1250-099 LISBOA - PORTUGAL


    Please note:

    - PAPUA is not responsible for the shipping costs that occur with the transportation to our warehouse for the respective exchange / refund.
    - You must return the items to PAPUA Warehouse within the exchange / return period under penalty of PAPUA not accepting the exchange or return after this period.
    - PAPUA does not assume any responsibility in case of loss or damage occurring when sending the returned product. We advise you to request a stamped shipment receipt, at the courier services or another that you hire to make the return.
    - In case of return, PAPUA reimburses only the purchase value of the returned item. The costs for the initial transport are not refunded.
    - Additional taxes, fees or charges that may arise from the process of shipping the items by the customer to our warehouse will be the responsibility of the customer.


    3.º STEP: RECEPTION AND EVALUATION OF THE CONDITIONS OF THE ARTICLE (S) RETURNED

    4.º STEP: COSTUMER CONTACT

    We confirm with the client if the article(s) are able to be exchanged / refunded.
    In case of exchange we confirm with the customer the new shipping address.
    In the case of a refund we advise the customer that we will proceed with the refund, through the same method of payment of the initial order.
  • The exchange time of the articles occurs within a maximum period of 5 working days after arriving in our warehouse, once the verification by our staff of article condition is completed.
  • PAPUA reimburses the customer within 20 days of receipt of the items in our warehouse according to the original form of payment or to store credit in accordance with our returns policies.



  • SHIPPING


    We work in partnership with international carrier - CHRONOPOST / DPD Group - to ensure the customer the best shipping service and all the convenience. *
    Shipping costs depend on where the order is shipped. The shipping value is calculated automatically at the checkout stage and presented at the order summary stage.
    All orders are shipped from our production and logistics center - PAPUA PRODUCTION CENTER - Rua Pinhal do Cotelo, 5 - 2410-480 Leiria, Portugal.

    In order to track the statues of your order, just simply access the following LINK., by placing the tracking number provided by the Carrier or ask PAPUA (info@papua.pt).

    You can also track the location of your order in real time via the following LINK.

    Estimated Shipping Time:

  • PORTUGAL AND SPAIN: 1-2 BUSINESS DAYS
  • EUROPE: UNTIL 5 WORKING DAYS
  • REST OF THE WORLD: 5-10 BUSINESS DAYS


  • Carriers by geographical area
  • PORTUGAL: Chronopost
  • SPAIN: SEUR
  • EUROPE: DPD GROUP/chronopost
  • REST OF THE WORLD: DPD GROUP (In Partnership with other carriers)




  • Inland shipments (Portugal) it is notified by the carrier through email and written message service (sms) of the arrival forecast of the order: day and hour window. You can later change the delivery address as well as the time and date of delivery.* Islands (Madeira and Açores) - PAPUA reserves the right to send via CTT.



    PAYMENTS


    PAPUA provide the following payment methods available to you:


    Payments made via bank card, namely VISA and MASTERCARD are operated through the payment gateway - HIPAY. By selecting this payment method you are automatically redirected to the HIPAY website where you complete the payment quickly and securely. See more at: https://hipay.com/en/
    The order and card data will be sent, duly encrypted, to the bank on the date of your order. After validation and communication from your bank, the order will be processed. In case of refusal, your order will be canceled.


    By choosing this payment method, you will be notified by email and text message with the data - entity and reference - ir order to complete the payment in an ATM or through your Homebanking service. After receiving the data you have 3 days to make the payment. If you fail to do so within this period, the order is automatically canceled.


    You can pay quickly and securely with one of the most widely used online payment methods worldwide. For payments through PAYPAL it is necessary to previously have a PAYPAL account. For more information go to the following LINK.




    GIFT CARD


    1. The digital GIFT CARD can only be purchased through the online store www.papua.pt or at www.papua-beachwear.com, with the means of payment available on our website.
    2. The card for exclusive use online - www.papua.pt / www.papua-beachwear.com and in our flagship store - PAPUA MARKET. To obtain the card in our physical store, simply indicate the number of your card.
    3. The GIFT CARD can't be acquired through another GIFT CARD.
    4. The Gift Card - in its physical format - is the property of the issuer PAPUA LX, Lda.
    5. The Virtual Card purchased at www.papua.pt and www.papua-beachwear.com may be returned within a maximum of 15 days from a receipt sent by PAPUA to its recipient.
    6. The full integral amount will be paid through the same mode of payment by which it was purchased.
    7. The Gift Card can be used as many times as desired until it has exhausted the total amount emitted.
    8. Once the total or partial value of the card is used, the remaining balance can not be returned.
    9. In order to consult the GIFT CARD balance, please contact us at info@papua.pt.
    10. If the value of the purchase exceeds the available balance on the card, the difference can be paid through any other means of payment accepted in the physical / online store.



    FAQ


    1. GENERAL INFORMATION
    2. PAYMENT
    3. SHIPMENTS
    4. GIFT CARD


    ABOUT US


    PAPUA is a brand of Portuguese bikinis.
    nspired by the multiculturality of the globe and absorbed by the colors of the world, Nuno and Marta begin Papua in 2012. It is through this relationship of aesthetics with the multiplicity of their experiences that Papua is born.
    A Portuguese brand that unifies authenticity and design. The vibrant aesthetics of the various people of the planet are the constant inspiration to our eyes.
    In our pieces we seek to take care of every Papua customer and guarantee them the best and a unique experience.
    We are nature, the beautiful, the exotic, the art, the culture – the freedom!
    All our patterns are unmistakable, inspired by various latitudes.

    We are Portuguese. Papua carries with it the effort and dedication of Portuguese hands that create, develop and produce each piece. We have a production unit in central Portugal, in Leiria, where all the pieces of the brand are made exclusively.



    PAPUA PRODUCTION CENTER




    CAREERS


    With the production and creativity center in Leiria and offices in Lisbon, PAPUA works with the highest international standards of quality. We are an innovative company that seeks to evolve and promote the success of each employee. The international recognition of the creation and the production standards makes PAPUA a brand with the focus on the design, detail oriented, innovative and trendsetter.
    We look for motivated candidates to influence change and to contribute to the growth of this global brand.

    CANDIDATURAS ABERTAS:





    RESALE


    To resell the PAPUA pieces send an email to info@papua.pt.
    In the email please indicate the following elements, in order to obtain the conditions to resale our pieces:

    - VAT Number;
    - Identification of the person responsible for the store;
    - Location of the Store - In the case of a physical store;
    - Brands present in the Store;
    - Store Photos / Website URL


    TERMS AND CONDITIONS


    CONDITIONS OF USE
    The User undertakes to use this website in compliance with the provisions of applicable law, refraining from using the website for activities contrary to law, morality and good manners, or rights and third party interests. The website www.papua.pt may have links to other websites, which may contain useful information / tools for it’s users. These general conditions will not apply to third party websites. As such, if you visit another website, redirected from our website, you should read the privacy policy on them.

    SAFETY
    SSL Guaranteed Security - SSL Certificate - We value your trust in PAPUA. We ensure the operation with the highest security standards regarding your personal data.

    INTELLECTUAL PROPERTY
    All content and information contained in www.papua.pt, www.papua-beachwear.com and its sub-domains, are the property of PAPUA LX, Lda and therefore the use, reproduction, copy and dissemination by other means of logos, texts, images and videos contained in the website is subject to prior authorization in that regard.

    RESPONSIBILITY
    In the case of ordering, from the process of the same, until delivery or subsequent services, the company PAPUA LX only has an obligation of means. The company PAPUA LX excludes all warranty and any liability for the inconveniences or damages inherent in the use of the Internet network, in particular a service interruption, an external intrusion or the presence of computer viruses, or any case of force majeure so classified by the jurisprudence of the courts, to the extent permitted by applicable law.

    INFORMATION ON PRODUCTS
    All items sold are described and presented on our website as accurately as possible. If, despite all our precautions, errors occur on the website or in the product catalogs, PAPUA will not be held responsible for this fact.

    PRICES
    The prices are exempt and must be understood in euros, with taxes included. The prices shown are based on the Portuguese VAT applicable at the time of invoice. Any modification of the applicable VAT rate will be reflected in the prices of the products. After this date prices may be modified at any time.
    Prices and specifications are subject to change without notice.
    In the event of a computer error, manual, technical or any other origin that causes a substantial change not foreseen by PAPUA in the retail price, in such a way that it becomes exorbitant or manifestly derisory, the purchase request will be considered invalid and void.

    COST WITH SHIPPING
    The costs of the shipping service are assured by the user / buyer, and added to the total value of the selected products. The user will be informed of these charges before confirming his order and finishing the purchase process. PAPUA reserves the right to change prices at any time and undertakes to apply the rates and prices indicated at the time of making the purchase order.

    WARRANTY
    The articles marketed at www.papua.pt and www.papua-beachwear.com are subject to the legal guarantee regime, in accordance with the provisions of article 5 of Decree-Law no. 67/2003, of 8 April, as amended by Decree-Law no. 84/2008 of 21 May.


    PRIVACY POLICY


    PAPUA recognizes the importance of protecting your personal data, whatever its nature. For this reason, we have developed a set of security measures aimed at protecting your data. By registering or purchasing online, you expressly warrant to PAPUA your consent to use your personal data and address, as well as the data relating to your purchases and forms of payment. This data is stored and handled for processing the order, or future orders.

    TREATMENT OF PERSONAL DATA
    The treatment of personal data collected on the site www.papua.pt is the responsibility of PAPUA. The data collected on this site are necessary for the execution and execution of the contract of sale, are intended for the processing of orders and communication with the Customer, for processing requests for information and for eventual complaints, statistical analysis and evaluation of satisfaction. The provision of the information requested in the context of the Customer's registration is obligatory and the Client guarantees that the information provided is true.
    PAPUA guarantees the confidentiality of all data provided by the Customer and ensures its preservation for a period of 5 years from the last contact with the Customer. Although PAPUA collects and processes data in a secure manner and prevents its loss or manipulation, using the most advanced techniques for this purpose, we inform you that the collection in open network allows the circulation of personal data without security conditions , at the risk of being seen and used by unauthorized third parties.
    In the event that the Customer expressly consents to the creation or modification of its registration, PAPUA may send information about products that may be of interest to you using your personal data for direct marketing purposes through any communication channel, namely through the use of electronic mail, SMS, or other forms of automatic calling, including sending the PAPUA Newsletter.
    If you expressly consent at the time of creation or change of your registration, PAPUA may use your personal data to define your profile according to your preferences in order to adapt the proposals and the communications addressed to you .

    The Customer shall be entitled, when duly identified, to have access to the personal data concerning him or her, as well as their rectification or elimination, and the limitation of treatment, or the right to object to treatment, as well as the right to data portability. You have the right to withdraw your consent at any time with respect to the processing of your personal data for direct marketing actions. You may exercise your rights by the following means:
  • E-mail: info@papua.pt
  • mail: RUA DA ESCOLA POLITÉCNICA, 45 - 47
            PRÍNCIPE REAL - LISBOA
  • phone: 213 420 923

  • In case of complaint, the user should contact the Portuguese National Data Protection Commission.

    PAPUA warrants to its clients that all information is confidential and used only by PAPUA LX, Lda, except in situations that arise from legal imperatives or in the scope of customer data management, the personal data collected will be transmitted to third parties that are companies carriers of goods having as sole and exclusive purpose the realization and full execution of the services or products purchased by the user, holder of the personal data collected.
    The Client has the right to rectify or cancel his / her data, expressly expressing this will, by electronic mail - info@papua.pt - or by letter sent to PAPUA. The Customer may also, using the same channels, express at any time his / her desire not to receive any type of communication.
    When you visit www.papua.pt the data is sent from your browser to our server. This data enables us to optimize our services and improve your experience on our website.

    DATA PROVIDED BY YOU
    In addition to the data collected by automatic means, we also process data that you have provided to us. These include:
  • Personal information such as your personal identification, including your contact information, including your first and last name, billing and delivery address, telephone number, email address. If you provide any personal data of another person, please make sure that you have the right to share this information with us
  • The visitor's IP address, time and date of navigation, pages visited on our website, information about the browser used by the visitor
  • provided in the registry as a member of our CUSTOMER AREA.
  • information provided when you create a Wish List, called by wishlist
  • information you provide to us through third parties, such as Facebook.
  • if you contact us, we may keep a record of this correspondence.
  • At all times you can request the correction of your personal data or oppose the processing of new data.

  • WHAT IS THE PURPOSE OF THE INFORMATION?
    PAPUA needs your information to: - Process, complete the data and dispatch your order, as well as to notify you about the status of the order. - Ensure that Customer Service can contact you to provide answers to questions and situations of interest.

    WHO WILL HAVE ACCESS TO THE INFORMATION?
    The access to the information is restricted, being carried out to satisfy your order, from the realization of the payment, delivery channels to the customer support. While taking into account all possible precautions for the protection of customer data, PAPUA can not be held liable for any act that does not stem from its own negligence. We reserve the right to make updates to the privacy policy, and any changes will be communicated on this site.

    WHO IS RESPONSIBLE FOR DATA PROCESSING?
    PAPUA LX, Lda, located at Rua Fernando Namora, nº 38B, 5F, 1600-453, Lisboa is responsible for the processing and purpose of your data.

    NEWSLETTERS
    On our website, you have the possibility to join our email list and receive information about our products, services and offers when you register online. If you do not wish to receive our emails go to the client area, located at the top right - "MY ACCOUNT" - and select "NEWSLETTERS", remove the visa and click "Save”.

    COOKIES
    Cookies are a way to improve your browsing experience, so PAPUA uses it.

    PAPUA is committed to respecting the fundamental principles of privacy and data protection. Therefore, we regularly review our privacy policy to keep you current and in compliance with the principles of privacy and data protection. The privacy policy may be changed from time to time to keep abreast of new developments and opportunities related to the Internet and thus be in line with current legislation.


    COOKIES


    By using the PAPUA website, you automatically allow the use of cookies on your computer.
    In order to ensure that our website has a good browsing experience for visitors and to provide a more personalized service, our server uses cookies (small informative files) to collect and store information. If you wish, you can disable this setting in your browser, at the risk of limiting access to certain areas of the site or receiving personalized information.

    Advantage of using cookies:
    We use cookies to remember your options:
    - Language and country
    - Active session in CUSTOMER AREA
    - Browser settings and plug-ins
    - Storing information about the use of our website

    In order to improve our website, we periodically make estimates of the levels of use of our services. The information collected may include IP address (number assigned to you each time you browse the internet), type of browser and operating system you use.